A BRIEF HISTORY OF CALL PAGING SYSTEMS

Paging systems brought a new wave of revolution way back when the first of its kind was created by Detroit Police Department in 1921. However, it was only in 1949 that first telephonic Pagers were patented and used in New York City’s Jewish Hospital. Then 1959 saw the name “pager” being coined by Motorola. Jump to 1960, John Francis Mitchell introduced the first transistorized pager to the world by combining Motorola’s Walkie Talkie & automobile radio technologies.

Tone and voice pagers were invented in the 1970s. In 1980 there were around 3.2 million pager users around the world and the same decade saw the emergence of wide-area paging and the rest is ancient history.

Paging systems continue to remain relevant in this digital age, significantly influencing the operations in both Hospitality and Retail Industries. It still is an efficient means of communication between staff & customers or among the staff. A call paging system allows a customer to call a staff member for placing an order or submitting a special request or paying the cheque. Similarly, in a hospital or a medical center, the call paging system enables a patient to move around freely without the need to wait for his appointment call until called back via pager for the appointment.

Here is a list of mostly used call paging systems out there:

1. Waiter Paging System

The paging enables a chef to press a button that sends a message to an appropriate staff member informing the meal is ready to be served.

2. Customer Paging System

An IQ pager is handed over to a customer who walks around within business premises to kill time until called back by IQ pager vibration, sound, led lighting or all of them.

3. Push Button Paging System

The Pushbuttons are efficient for contacting an on-site associate by means of long-range and reliable wireless call buttons. The buttons have easy to understand specifications to denote their applicability, thus lowering confusion. Push-buttons are of great use at restaurants, medical offices, dental clinics, grocery stores and so on.

4. Easy Call Paging System

The Easy Call, with a range of micro-buttons, empowers customers to summon staff anywhere on the premises. The solution is efficient in outside areas, restaurants, and retail stores.

5. Vuze Paging System

An efficient table services system that leads to better customer experience and quick order delivery.  

6. Medi Call Paging System

Medi call enables patients to wait anywhere within a suitable range for their medical appointment or at the pharmacy.

Praxis ERP Solution entails all kinds of management modules which makes it suitable for all genres under Hospitality & Retail. With the option of scalability, it’s perfect for a business with evolving needs.

A QUICK OVERVIEW OF A DRIVE-THRU SOLUTION

Drive-Thru changed the very definition of customer service in F & B Industry and now is increasingly finding a foothold in Retail, especially Pharmacy, too. A typical Drive-Thru System is expected to optimize the monetization of a Drive-Thru lane while significantly enhancing the customer experience. However, there’s another crucial piece of analytical data that is often overlooked. This has to do with ensuring the Drive-Thru works efficiently & gets the best out of the staff. And yes I am talking about the Drive-Thru Timer.

The Drive-Thru Timer basically monitors the moment of a car through the lane, offering stage by stage details about a car’s journey. When connected with the cloud, it even allows the performance comparison of different Drive-Thru stores. The data extracted from Drive-Thru Timer thus paints a clearer picture of a Drive-Thru’s overall run-time right from the moment the car enters the Drive-Thru to the point it exists after the customer pays & receives the order.

Now, the solution comprises Drive-Thru Speaker, Customer Order Display, Audio System, Drive-Thru Timer & Cloud Management.  Drive-Thru stores use menu boards to educate customers on various choices of meals to select from. There has been an increased liking for the Digital versions over the traditional menu boards for a number of obvious reasons.

Firstly, Drive-Thru Digital Menu Board enables more appealing promotions and thus prompting a customer to either add more to the planned meal or try new offerings.

Secondly, the Digital Menu Board allows running multiple rich media ranging from static images to gifs to videos which is not exactly possible using traditional means.

A successful Drive-Thru implementation should allow the customers to be served in less than 3 minutes and FAMA Technologies ensures such standards are met in almost its Drive-Thru every project.

To know more click – https://www.famatechnologies.com/drive-thru.html

ATTRIBUTES OF AN APT RETAIL POS SYSTEM

Retail Management Solution is the first thing that comes to mind once you think of retail business technology. It is at the heart of any successful retail set up. Hence, choosing an apt solution can be the difference between a silky swift and a severely rough start. With the hundreds of options to compare, the choice of the correct one becomes even more paradoxical. Let me share a few standout features of an ideal Retail POS System to make the job easy.  

1. Quick keys

Quicks Keys enables a Staff to access the commonly sold entity with just hit of a button.

2. Multiple Payment Facility

Cash and Credit Card payments are the norm. Now POS Solution can support Mobile Payments as well.

3. Accounts & Security

This is vital to allow restricted access based on the hierarchy of staff. Another benefit is the ability to track sales made by the relevant staff members.

4. Store Credit, Returns & Refund Feature

This is a must-have feature for a customer-friendly shopping experience. The POS must enable a customer to opt for the refund option or go with store credit.

5. Customer Facing Display

Display facing customer promotes transparency and enhances the order accuracy.

6. Product Variants

A must-have system attribute that enables products with multiple types be easily logged.

7. Bulk Product Imports

One can import the products in bulk using this.

8. Barcodes

A Retail POS System should be able to print barcodes for better tagging of the products.

9. Inventory Check & Stock Transfers

A Retail POS must ease & simplify the process of inventory count and stock transfers

10. Promotions

Important for encouraging customers to purchase and thus move inventory.

11. Searchable Customer DataBase

To allow staff to customers without a hassle.

12. Customer Profile History

This is to facilitate easy customer returns or keep a track of customer liking.

13. Customer Properties

This entails customer birthday and address.

14. Loyalty Programs

For better retention of customers and awarding their loyalty.

15. Dashboard & Reporting

Get bird’s eye view of all at once from the Dashboard. Reports such as Product Reports, Employee Reports and Customer Reports provide crucial insights into matrices like stock status, worst-selling items, top-performing employees and so on.

HUNTING RIGHT RESTAURANT POS SOLUTION

A Restaurant is frequently visited by people and performs an unending chain of operations on a daily basis. The output it achieves is determined by a number of factors one of them being the POS Machine incorporated. The Restaurant Management Solution ensures restaurant functions optimally. A wrong choice can seriously impact the business as well as the customer experience. Here is what a capable Restaurant Management System is or can do:

COMPACT & DURABLE

A durable ergonomic Restaurant Point of Sale System provides the necessary robust body for longer survivability and prerogative of space independence. A compact POS terminal is always a pleasant sight for a customer.

ADAPTABLE & SCALABLE

An efficient POS can adapt to scale new heights of technology. It should support upgrades to become a better version of itself. 

SIMPLIFIES THE COMPLEX

An able Restaurant POS should uncomplicate the enduring task of multiple floor orders while maintaining a keen eye on the dwindling Inventory. It must enable the reduction of waiters on the floor and ensure the delivery of food to the respective tables is on time.

SPEEDS UP OPERATIONS

The speed of service is an indispensable architect of exhilarating customer experience. An apt restaurant management system fastens the order processing time and thus leads to quicker flipping of tables. A typical process involves swiftly managing table reservations, taking orders on the go, make menu recommendations, change order quantity, apply loyalty code, apply pre-authorization, adjust refunds and so on.

FEW MUST HAVE FEATURES

An effective Restaurant Management Solution should possess certain typical features to function as an optimal tool to handle a variety of Restaurant Operations. Important ones being:

Table Reservation System, Order Management, Inventory Management System, Payment Data, Employee Management, Permission & Access Control, Cloud-Based, Theft Control & Security.