info@famatechnologies.com

FAMA Technologies, a subsidiary of the FAMA Holding Group, is a prominent provider of cutting-edge digital solutions across various industries.

FAMA Technologies, a subsidiary of the FAMA Holding Group, is a prominent provider of cutting-edge digital solutions across various industries.

After Sales Technical Support

A Service Legal Agreement (SLA) is essential for enhancing service quality and ensuring accountability. With an SLA in place, you can hold service providers responsible for their commitments and guarantee consistent service delivery. FAMA Technologies recognizes the significance of SLAs and offers customized solutions to meet your business needs. Our SLAs are designed to provide reliability, efficiency, and exceptional customer satisfaction.

Scope of Services

FAMA Technologies offers a wide range of technology solutions. This Service Level Agreement (SLA) applies to all clients who have entered into a service agreement with FAMA Technologies.

Service Availability & Uptime Guarantee

FAMA Technologies is committed to providing a 99.9% uptime guarantee for its cloud-based and hosted services, except during scheduled maintenance or unforeseen force majeure events.

Annual Maintenance

Support & Response Time

FAMA Technologies provides 24/7 customer support through the following channels :

Email

support@famatechnologies.com

Contact Number

+966500053879

Customer Responsibilities

To ensure smooth service delivery, customers are expected to:

Accurate Contact Information

Provide accurate and up-to-date contact details.

Report Issues on Time

Report issues promptly via the designated support channels.

Follow Best Practices

Follow FAMA Technologies' recommended best practices for system usage.

Exclusions

This SLA does not apply to service failures resulting from

Customer Misconfiguration & Misuse

Issues arising from incorrect system setup or misuse by customer personnel.

Third-Party Service Provider Failures

Failures caused by external vendors, ISPs, hardware suppliers, or integrators.

Force Majeure Incidents

Events such as natural disasters, cyberattacks, or situations beyond control.

Scheduled Maintenance

Planned maintenance activities with prior notice to customers.

Frequently Asked Questions

Odoo ERP is a powerful open-source suite of business applications that integrates all key departments—like sales, inventory, HR, accounting, and project management—into one unified platform, helping your business operate more efficiently and grow faster.

FAMA Technologies is an Official Odoo Partner offering expert implementation, customization, and support services. We focus on cost-efficiency, on-time delivery, and tailored solutions that align with your unique business goals.

Odoo ERP serves a wide range of industries including manufacturing, logistics, FMCG, food & beverages, distribution, wholesale, e-commerce, and retail by streamlining processes and improving operational efficiency.

We offer end-to-end Odoo services including implementation, customization, integration, migration, training, consultancy, support, and system upgrades—all designed to meet your specific operational needs.

Yes, Odoo ERP can be seamlessly integrated with existing third-party systems such as payment gateways, e-commerce platforms, shipping logistics, and legacy software for a unified data ecosystem.

Absolutely. We specialize in Odoo customization and development to tailor each module—such as CRM, HRM, accounting, or inventory—to suit your workflows, minimizing redundancies and maximizing efficiency.

Our experts carry out detailed assessments, clean data migration, and necessary customization adjustments with thorough testing to ensure a hassle-free transition from your existing ERP to Odoo.

Yes, we offer professional Odoo training and consultation services to empower your team with hands-on guidance, system understanding, and operational best practices for long-term success.

You can get started by contacting us through the inquiry form on our Odoo ERP Services page. Our team will schedule a consultation to understand your requirements and propose the right implementation plan.

You can request a personalized demo and get detailed pricing by contacting FAMA Technologies through the inquiry form on the Bayan Book page or reaching out to their sales team directly.