Queue Management System
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Queue Management System (QMS)
FAMA Technologies queue management system comes in the form of physical, virtual, and hybrid mode to reduce waiting time, along with 3 different models to suit your business needs.
Queue Management System (QMS) In Saudi Arabia
Reduce Waiting Times, Boost Customer Satisfaction, and Elevate Operational Efficiency with our Queue Management System
Physical Queue Management
Virtual Queue Management
Hybrid Queue Management
Comprehensive Queue Management System
Queue Journey Seamless Ticket Acquisition
Customers have multiple flexible ways to join the queue:
- Physical Ticket via kiosk or printer with QR code / phone number
- Virtual Ticket: join remotely via portal or mobile app
- Hybrid Option: choose physical or virtual ticket
Waiting Informed and Engaged
The waiting period is made productive and less tedious:
- On-site Engagement displays show real-time status & ads
- Live Status Updates real-time queue position via portal/app
- Alerts: notifications as their turn approaches
Serving & Transfer Efficient Service Transition
Service is managed for a smooth experience:
- Prompt Calling: agents call customers via virtual terminal
- Seamless Transfer: easy transfer to another counter/department
Completion Successful Service Encounter
The process ends with valuable feedback collection
- Service Feedback: QR code or terminal-based input
- Continuous Improvement insights for better service
Software Key Features
Find out Why Leading Businesses Choose Our Queue Management.
Analytic Dashboard
QB10 | QB20 | CCQ
Experience seamless queue management system and operations with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time.
Key features include:
Real-time Data
Export and Share Analytic Results
Compare The Performance of Different Locations
Event Notification & Alarm
Monitor Wait Time, Service Time, and Visitor Flow
Innovative Hardware
QB10 | QB20 | CCQ
The QB10, QB20, and CCQ systems feature powerful, advanced reporting and analytics. These tools are designed to deliver comprehensive insights that support data-driven decision-making, ultimately helping you maximize business performance.
Key features include:
Reports can be customized to your needs.
Access to a variety of report types.
Tools for in-depth data analysis.
Visualized data for easier understanding.
Real-time data is consolidated for an up-to-the-minute view.
Mobile App Queue
QB10 | QB20
Enhance customer experience with QueueBee’s virtual queue management system, real-time notifications, location services for reduced wait times, and improved efficiency.
Key features include:
User-friendly Interface
Virtual Queue Ticket
Remote Queueing
Real-time Queue Updates
Personalised Service Selection
Customer Portal
QB10 | QB20
All-in-one platform, featuring appointment booking, virtual queuing, brand promotion, and feedback collection, designed for streamlined interactions and improved satisfaction.
Key features include:
Access All Services Through A Single QR Code
Virtual Queue Ticket
Flexible Ticket Styles
Live Queue Status
Personalise Branding
Virtual Call Terminal
QB10 | QB20
A web-based, user-friendly solution for staff, streamlining queue management with efficient activities, real-time monitoring, and flexible service options.
Efficient Queue Operation
Real-time Monitoring
Configurable Navigation Buttons
Detailed Customer and Transaction Information
Flexible Service Options
Seamless Transfers
Alert Notifications
Video Call
Top Features of Choosing Our Queue Management System
Paper and paperless
Accommodate varied preferences with both printed and virtual queues.
Personalised ticket designs
Customise tickets with logos and multiple languages for an inclusive experience.
Customer web portal
Enhance accessibility with a user-friendly portal for obtaining virtual tickets.
Flexible ticket styles
Provide diverse ticket formats, such as QR codes, barcodes, and numbers.
Live queue status
Keep customers informed with real-time queue updates on virtual tickets.
Prioritised queuing
Cater to customers with special needs, ensuring an inclusive, comfortable experience.
Personalised ticket designs
Customise tickets with logos and multiple languages for an inclusive experience.
Customer web portal
Enhance accessibility with a user-friendly portal for obtaining virtual tickets.
Queuebee one queue
Simplify the process with a unified ticketing solution for multiple services or departments.
Live queue status
Keep customers informed with real-time queue updates on virtual tickets.
Prioritised queuing
Cater to customers with special needs, ensuring an inclusive, comfortable experience.
Queue check-in
Seamless check in with QR code scanning via our kiosks or through customer portal.
How Our Queue Management system Reduces Wait Times In Your Industry
Queue management system for healthcare
Our One Queue Solution automates patient flow with kiosks and digital displays, reducing wait times and enhancing care. It ensures a seamless journey so healthcare providers can focus on what matters most — patient care.
Features and Benefits
- Simplify room bookings with intuitive touchscreen devices.
- Showcase offers by scheduling dynamic product advertisements.
- Instantly broadcast announcements to guests on your screens.
- Maximize your display space with versatile multi-zone layouts.
- Enhance internal communication with back-of-house messaging.
Features and Benefits
- Simplify room bookings with intuitive touchscreen devices.
- Showcase offers by scheduling dynamic product advertisements.
- Instantly broadcast announcements to guests on your screens.
- Maximize your display space with versatile multi-zone layouts.
- Enhance internal communication with back-of-house messaging.
Features and Benefits
- Manage dynamic pricing across extensive networks of menu boards.
- Synchronize screen displays to override with splash video content seamlessly.
- Leverage proof-of-play data to access detailed advertisement performance statistics.
- Enhance customer engagement by showcasing live social media posts.
- Personalize advertisements on touch-screen kiosks to highlight and promote products effectively.
Features and Benefits
- Manage dynamic pricing across extensive networks of menu boards.
- Synchronize screen displays to override with splash video content seamlessly.
- Leverage proof-of-play data to access detailed advertisement performance statistics.
- Enhance customer engagement by showcasing live social media posts.
- Personalize advertisements on touch-screen kiosks to highlight and promote products effectively.
Features and Benefits
- Instantly communicate with your team through announcements.
- Help visitors find their way with digital wayfinding solutions.
- Display meeting room availability and scheduling details.
- Highlight company events and recognize employee achievements.
- Leverage OnDemand to deliver targeted content via mobile devices.
Features and Benefits
- Instantly communicate with your team through announcements.
- Help visitors find their way with digital wayfinding solutions.
- Display meeting room availability and scheduling details.
- Highlight company events and recognize employee achievements.
- Leverage OnDemand to deliver targeted content via mobile devices.
Features and Benefits
- Instantly display safety alerts and instructions for workers.
- Present production line and quality metrics dashboards in real-time.
- Securely showcase Power BI dashboards.
- Offer staff training via an interactive touch hotspot.
- Keep workers informed with the latest news through RSS feeds.
Features and Benefits
- Instantly display safety alerts and instructions for workers.
- Present production line and quality metrics dashboards in real-time.
- Securely showcase Power BI dashboards.
- Offer staff training via an interactive touch hotspot.
- Keep workers informed with the latest news through RSS feeds.
Features and Benefits
- Educate patients in waiting areas about available treatment options.
- Provide interactive directions to help navigate the area.
- Show real-time waiting times and queue updates.
- Use content triggers to deliver relevant health information.
- Enable OnDemand functionality to broadcast announcements from a mobile device.
Features and Benefits
- Educate patients in waiting areas about available treatment options.
- Provide interactive directions to help navigate the area.
- Show real-time waiting times and queue updates.
- Use content triggers to deliver relevant health information.
- Enable OnDemand functionality to broadcast announcements from a mobile device.
Features and Benefits
- Showcase class timetables and updates
- Plan video demonstrations for exercises
- Leverage IPTV to entertain your members
- Invest in video walls to display engaging and motivational content
- Integrate social media to highlight trending fitness content
Features and Benefits
- Showcase class timetables and updates
- Plan video demonstrations for exercises
- Leverage IPTV to entertain your members
- Invest in video walls to display engaging and motivational content
- Integrate social media to highlight trending fitness content
Features and Benefits
- Highlight student projects by scheduling various displays
- Broadcast announcements across a wide network of screens
- Stream live IPTV channels in common areas across the campus
- Use touch screen displays for interactive maps and navigation
- Inspire guests at graduations to share content on social media walls
Features and Benefits
- Highlight student projects by scheduling various displays
- Broadcast announcements across a wide network of screens
- Stream live IPTV channels in common areas across the campus
- Use touch screen displays for interactive maps and navigation
- Inspire guests at graduations to share content on social media walls
Features and Benefits
- Manage dynamic pricing on shelf-edge displays.
- Interact with customers through social media walls.
- Collect proof-of-play data from window ads.
- Enable customers to browse products via touchscreens.
- Show back-office sales reports and staff schedules.
Features and Benefits
- Manage dynamic pricing on shelf-edge displays.
- Interact with customers through social media walls.
- Collect proof-of-play data from window ads.
- Enable customers to browse products via touchscreens.
- Show back-office sales reports and staff schedules.
Our Solution Model
FT10
Affordable & Scalable Solution
Streamlines wait times and improves service efficiency, adaptable for businesses ranging from single counters to multi-service setups.
- Physical and Virtual Queue
- Online Appointment
- Customer Feedback (optional)
- Content Management
- Customer Web Portal Queue
- Video Chat
- Dashboard & Analytics
- FAMA Mobile App Queue
- FAMA Hardware Compatibility
- Connect to FTCCQ
- Ideal for small to medium-sized businesses such as clinics, service centers, and shopping malls
FT20
Multi-Department Queue System
Designed for organizations with multiple departments and branches, offering real-time monitoring, detailed reporting, and smooth third-party integration.
- Physical and Virtual Queue
- Online Appointment (optional)
- Customer Feedback (optional)
- Content Management
- Customer Web Portal Queue
- Video Chat (optional)
- Dashboard & Analytics
- FAMA Mobile App Queue
- FAMA Hardware Compatibility
- Connect to FTCCQ
- Best suited for large organizations such as hospitals, telecom service centers, and government agencies
FTCCQ
Corporate Centralised Queue
A powerful cloud-ready platform that unifies and manages FT10 and FT20, providing a centralised approach for multi-branch operations and customer journey management.
- Manage FT10 & FT20
- Centralised Dashboard
- Consolidated Reporting
- Centralised Content Management
- Perfect for large enterprises, multi-branch companies, utilities, government agencies, and franchise networks
Queue Management System In Healthcare
In healthcare, efficient patient flow is crucial for delivering quality care. Our comprehensive QMS automates the entire queuing process, from self-service kiosks to digital signage, managing patients efficiently and reducing wait times.
- Seamless Patient Journey: Offers a personalized experience, optimizing service levels.
- Reduced Wait Times: Patients are managed efficiently, improving the overall care experience.
- Effective Resource Use: Enables facilities to utilize healthcare resources more effectively and focus on patient care.
Queue Management System In Finance
In the competitive banking sector, our QMS elevates customer service by offering deep insights into branch traffic and prioritizing an efficient, customer-centric service model. This transformation leads to smoother operations and a significant competitive advantage.
- Smoother Operations: Provides insights into branch traffic to streamline internal processes.
- Heightened Satisfaction: Reduces customer friction and focuses on efficient, customer-centric service.
- Competitive Edge: Elevates the customer experience to stand out in the banking landscape.
Queue Management System In Education
For educational institutions, our QMS increases satisfaction and improves resource utilization by integrating students and staff into one efficient queuing process. This system enhances the overall campus experience and streamlines administrative processes.
- Improved Campus Experience: Reduces wait times for administrative and academic services.
- Resource Utilization: Optimizes the use of staff and resources across the institution.
- Streamlined Processes: Simplifies administrative tasks for better overall satisfaction.
Queue Management System In Telecom
In the fast-paced telecom industry, our QMS ensures exceptional service delivery by optimizing staff allocation and minimizing wait times. This allows telecom companies to boost customer retention and enhance brand perception.
- Boosted Customer Retention: Exceptional service and short wait times encourage loyalty.
- Optimized Staffing: Ensures optimal staff allocation to handle service requests efficiently.
- Enhanced Brand Perception: Efficient queue management helps the company stand out in a competitive market.
Queue Management System In Automotive
In the automotive service sector, our QMS introduces an innovative approach to customer service and vehicle management. It uses smart integration to automatically assign a virtual queue number, streamlining the check-in process for service centers.
- Streamlined Check-in: Scanning car plate numbers automatically assigns a virtual queue number.
- Significantly Reduced Wait Times: Customers enjoy a seamless experience from the moment they arrive.
- Operational Efficiency: Enhances satisfaction and drives operational efficiency for car service centers.
Queue Management System In Public Sector
Our QMS significantly improves both efficiency and accessibility for government offices, providing streamlined service delivery to meet the diverse needs of the community. It ensures public services are more citizen-friendly and operate smoothly.
- Enhanced Citizen Satisfaction: Reduces wait times and improves the overall experience of receiving public services.
- Operational Savings: Contributes to greater efficiency and a more positive public image.
- Accessibility: Streamlined processes ensure services are accessible to all community members.
Queue Management System In Utility
The QMS brings a new level of efficiency to essential utility services. It effectively manages queues for all needs, from bill payments to customer inquiries, ensuring public utility offices operate smoothly and meet community demands with ease.
- Higher Customer Satisfaction: Reduced wait times and improved service delivery lead to happier customers.
- Smooth Operations: Ensures public utility offices can handle high traffic efficiently.
- Effective Queue Management: Manages queues for all essential services, including inquiries and payments.
Queue Management System In Food & Beverage
Our QMS transforms the dining experience in the F&B industry, making every meal feel worth the wait. It optimizes table management and reduces wait times, ensuring guests are served efficiently without compromising service quality.
- Enhanced Guest Experience: Real-time updates and virtual queue options keep guests informed and engaged.
- Optimized Service: Efficiently manages tables and guest flow to reduce service delays.
- Repeat Business: A seamless experience encourages customer loyalty and repeat visits.
Queue Management System In Retail
We bring unparalleled flexibility and efficiency to retail operations, ensuring customer demands are met swiftly and queues are managed effectively. Our solution enhances the shopping experience while driving operational savings.
- Minimized Walkaways: Effective queue management keeps customers engaged and waiting in line.
- Enhanced Shopping: Engaging digital displays improve the customer's in-store experience.
- Brand Bolstering: Bolsters brand image and contributes to significant operational cost savings.
Head Quarters - RIYADH
CONTACT DETAILS
GET IN TOUCH WITH US
- Hotline: +966 11 4649291
- Hotline: +966 11 4655671
- info@famatechnologies.com
- support@famatechnologies.com
- 1st Floor, Building # 26, Al Jazeera Street Prince Sultan Bin Abdul Aziz Street, Thalateen Street Al Olaya, Riyadh 11413, PO Box # 9447
Jeddah Office
Contact details for Jeddah will be updated soon.
Al-khobar Office
Contact details for Al-khobar will be updated soon.
Madina Office
Contact details for Madina will be updated soon.
Buraydah Office
Contact details for Buraydah will be updated soon.
Khamis Mushait Office
Contact details for Khamis Mushait will be updated soon.
Frequently Asked Questions
The AI On Go Drive Thru Solution by FAMA Technologies leverages Conversational Voice AI to streamline ordering, reduce wait times, and deliver hands-free, multilingual support in drive-thru environments across Saudi Arabia and the GCC.
FAMA’s AI Self Checkout system enables touch-free, voice-activated transactions, improving speed, hygiene, and customer satisfaction—especially in high-traffic areas like Riyadh, Jeddah, and Dammam.
Our Conversational Voice AI supports 96+ languages and dialects including Arabic, English, and Urdu, making it ideal for multilingual markets like Saudi Arabia, Kuwait, and Qatar.
Yes. FAMA’s AI Self Checkout and Drive Thru solutions are designed to be inclusive, offering voice-first interaction modes to assist users with visual or physical impairments.
Sodaclick is a leader in Conversational Voice AI. FAMA Technologies is the official partner for Sodaclick solutions in the Middle East, enabling us to deliver advanced voice-powered AI experiences for drive-thrus and kiosks.
Absolutely. Our omnichannel AI workspace allows seamless communication across WhatsApp, Instagram, Messenger, SMS, email, webchat, voice, and more—preserving full context of customer interactions.
It offers real-time analytics, gamification, personalized learning (LMS), and compliance automation—helping businesses upskill their workforce, optimize operations, and generate actionable insights.
FAMA Technologies implements dynamic cloud security, secure API integrations, and encrypted communications to protect sensitive customer and business data at every touchpoint.
Yes. FAMA’s AI Self Checkout is designed to integrate seamlessly with existing POS systems and kiosks, minimizing downtime and accelerating deployment.
Our AI-powered Drive Thru, Self Checkout, and Voice Assistant solutions are deployed in cities like Riyadh, Jeddah, Dammam, Al Khobar, Neom, Tabuk, and also across Kuwait and Qatar.
