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FAMA Technologies, a subsidiary of the FAMA Holding Group, is a prominent provider of cutting-edge digital solutions across various industries.

FAMA Technologies, a subsidiary of the FAMA Holding Group, is a prominent provider of cutting-edge digital solutions across various industries.

Queue Management System (QMS)

FAMA Technologies queue management system comes in the form of physical, virtual, and hybrid mode to reduce waiting time, along with 3 different models to suit your business needs.

Queue Management System (QMS) In Saudi Arabia

Reduce Waiting Times, Boost Customer Satisfaction, and Elevate Operational Efficiency with our Queue Management System.

Comprehensive Queue Management System

Reduce Waiting Times, Boost Customer Satisfaction, and Elevate Operational Efficiency with our Queue Management System.

Software Key Features

Find out Why Leading Businesses Choose Our Queue Management.

Analytic Dashboard
QB10 | QB20 | CCQ

Experience seamless queue management system and operations with a fully web-based, centralised dashboard accessible from any device, anywhere, and at any time. Key features include:

  • Real-time Data
  • Export and Share Analytic Results
  • Compare The Performance of Different Locations
  • Event Notification & Alarm
  • Monitor Wait Time, Service Time, and Visitor Flow

Innovative Hardware
QB10 | QB20 | CCQ

The QB10, QB20, and CCQ systems offer advanced analytics and reporting to deliver actionable insights and improve business performance. Key features include:

  • Reports can be customized to your needs.
  • Access to a variety of report types.
  • Tools for in-depth data analysis.
  • Visualized data for easier understanding.
  • Real-time data is consolidated for an up-to-the-minute view.

Mobile App Queue
QB10 | QB20

Enhance customer experience with QueueBee’s virtual queue system, real-time notifications, and location-based wait time reduction. Key features include:

  • User-friendly Interface
  • Virtual Queue Ticket
  • Remote Queueing
  • Real-time Queue Updates
  • Personalised Service Selection

Customer Portal
QB10 | QB20

An all-in-one platform with appointment booking, virtual queuing, brand promotion, and feedback collection for seamless interactions and higher satisfaction. Key features include:

 

  • Access All Services Through A Single QR Code
  • Virtual Queue Ticket
  • Flexible Ticket Styles
  • Live Queue Status
  • Personalise Branding

Virtual Call Terminal
QB10 | QB20

A web-based, user-friendly solution for staff, streamlining queue management with efficient activities, real-time monitoring, and flexible service options. Key features include:

 

  • Efficient Queue Operation
  • Real-time Monitoring
  • Configurable Navigation Buttons
  • Detailed Customer and Transaction Information
  • Flexible Service Options
  • Seamless Transfers
  • Alert Notifications
  • Video Call

Top Features of Choosing Our Queue Management System

Our Solution Model

FT10

Affordable & Scalable Solution

Streamlines wait times and improves service efficiency, adaptable for businesses ranging from single counters to multi-service setups.

  • Physical and Virtual Queue
  • Online Appointment
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat
  • Dashboard & Analytics
  • FAMA Mobile App Queue
  • FAMA Hardware Compatibility
  • Connect to FTCCQ
  • Ideal for small to medium-sized businesses such as clinics, service centers, and shopping malls

FT20

Multi-Department Queue System

Designed for organizations with multiple departments and branches, offering real-time monitoring, detailed reporting, and smooth third-party integration.

  • Physical and Virtual Queue
  • Online Appointment (optional)
  • Customer Feedback (optional)
  • Content Management
  • Customer Web Portal Queue
  • Video Chat (optional)
  • Dashboard & Analytics
  • FAMA Mobile App Queue
  • FAMA Hardware Compatibility
  • Connect to FTCCQ
  • Best suited for large organizations such as hospitals, telecom service centers, and government agencies

FTCCQ

Corporate Centralised Queue

A powerful cloud-ready platform that unifies and manages FT10 and FT20, providing a centralised approach for multi-branch operations and customer journey management.

  • Manage FT10 & FT20
  • Centralised Dashboard
  • Consolidated Reporting
  • Centralised Content Management
  • Perfect for large enterprises, multi-branch companies, utilities, government agencies, and franchise networks
Healthcare
Finance
Education
Telecom
Automotive
Public Sector
Utility
Food & Beverage
Retail

Queue Management System In Healthcare

In healthcare, efficient patient flow is crucial for delivering quality care. Our comprehensive QMS automates the entire queuing process, from self-service kiosks to digital signage, managing patients efficiently and reducing wait times.

  • Seamless Patient Journey: Offers a personalized experience, optimizing service levels.
  • Reduced Wait Times: Patients are managed efficiently, improving the overall care experience.
  • Effective Resource Use: Enables facilities to utilize healthcare resources more effectively and focus on patient care.
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Queue Management System In Finance

In the competitive banking sector, our QMS elevates customer service by offering deep insights into branch traffic and prioritizing an efficient, customer-centric service model. This transformation leads to smoother operations and a significant competitive advantage.

  • Smoother Operations: Provides insights into branch traffic to streamline internal processes.
  • Heightened Satisfaction: Reduces customer friction and focuses on efficient, customer-centric service.
  • Competitive Edge: Elevates the customer experience to stand out in the banking landscape.
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Queue Management System In Education

For educational institutions, our QMS increases satisfaction and improves resource utilization by integrating students and staff into one efficient queuing process. This system enhances the overall campus experience and streamlines administrative processes.

  • Improved Campus Experience: Reduces wait times for administrative and academic services.
  • Resource Utilization: Optimizes the use of staff and resources across the institution.
  • Streamlined Processes: Simplifies administrative tasks for better overall satisfaction.
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Queue Management System In Telecom

In the fast-paced telecom industry, our QMS ensures exceptional service delivery by optimizing staff allocation and minimizing wait times. This allows telecom companies to boost customer retention and enhance brand perception.

  • Boosted Customer Retention: Exceptional service and short wait times encourage loyalty.
  • Optimized Staffing: Ensures optimal staff allocation to handle service requests efficiently.
  • Enhanced Brand Perception: Efficient queue management helps the company stand out in a competitive market.
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Queue Management System In Automotive

In the automotive service sector, our QMS introduces an innovative approach to customer service and vehicle management. It uses smart integration to automatically assign a virtual queue number, streamlining the check-in process for service centers.

  • Streamlined Check-in: Scanning car plate numbers automatically assigns a virtual queue number.
  • Significantly Reduced Wait Times: Customers enjoy a seamless experience from the moment they arrive.
  • Operational Efficiency: Enhances satisfaction and drives operational efficiency for car service centers.
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Queue Management System In Public Sector

Our QMS significantly improves both efficiency and accessibility for government offices, providing streamlined service delivery to meet the diverse needs of the community. It ensures public services are more citizen-friendly and operate smoothly.

  • Enhanced Citizen Satisfaction: Reduces wait times and improves the overall experience of receiving public services.
  • Operational Savings: Contributes to greater efficiency and a more positive public image.
  • Accessibility: Streamlined processes ensure services are accessible to all community members.
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Queue Management System In Utility

The QMS brings a new level of efficiency to essential utility services. It effectively manages queues for all needs, from bill payments to customer inquiries, ensuring public utility offices operate smoothly and meet community demands with ease.

  • Higher Customer Satisfaction: Reduced wait times and improved service delivery lead to happier customers.
  • Smooth Operations: Ensures public utility offices can handle high traffic efficiently.
  • Effective Queue Management: Manages queues for all essential services, including inquiries and payments.
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Queue Management System In Food & Beverage

Our QMS transforms the dining experience in the F&B industry, making every meal feel worth the wait. It optimizes table management and reduces wait times, ensuring guests are served efficiently without compromising service quality.

  • Enhanced Guest Experience: Real-time updates and virtual queue options keep guests informed and engaged.
  • Optimized Service: Efficiently manages tables and guest flow to reduce service delays.
  • Repeat Business: A seamless experience encourages customer loyalty and repeat visits.
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Queue Management System In Retail

We bring unparalleled flexibility and efficiency to retail operations, ensuring customer demands are met swiftly and queues are managed effectively. Our solution enhances the shopping experience while driving operational savings.

  • Minimized Walkaways: Effective queue management keeps customers engaged and waiting in line.
  • Enhanced Shopping: Engaging digital displays improve the customer's in-store experience.
  • Brand Bolstering: Bolsters brand image and contributes to significant operational cost savings.
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Frequently Asked Questions

Odoo ERP is a powerful open-source suite of business applications that integrates all key departments—like sales, inventory, HR, accounting, and project management—into one unified platform, helping your business operate more efficiently and grow faster.

FAMA Technologies is an Official Odoo Partner offering expert implementation, customization, and support services. We focus on cost-efficiency, on-time delivery, and tailored solutions that align with your unique business goals.

Odoo ERP serves a wide range of industries including manufacturing, logistics, FMCG, food & beverages, distribution, wholesale, e-commerce, and retail by streamlining processes and improving operational efficiency.

We offer end-to-end Odoo services including implementation, customization, integration, migration, training, consultancy, support, and system upgrades—all designed to meet your specific operational needs.

Yes, Odoo ERP can be seamlessly integrated with existing third-party systems such as payment gateways, e-commerce platforms, shipping logistics, and legacy software for a unified data ecosystem.

Absolutely. We specialize in Odoo customization and development to tailor each module—such as CRM, HRM, accounting, or inventory—to suit your workflows, minimizing redundancies and maximizing efficiency.

Our experts carry out detailed assessments, clean data migration, and necessary customization adjustments with thorough testing to ensure a hassle-free transition from your existing ERP to Odoo.

Yes, we offer professional Odoo training and consultation services to empower your team with hands-on guidance, system understanding, and operational best practices for long-term success.

You can get started by contacting us through the inquiry form on our Odoo ERP Services page. Our team will schedule a consultation to understand your requirements and propose the right implementation plan.

You can request a personalized demo and get detailed pricing by contacting FAMA Technologies through the inquiry form on the Bayan Book page or reaching out to their sales team directly.