Privacy Policy For Infinite Digital

FAMA Infinite Digital - TV Player App Privacy Policy

At FAMA Technologies, we are committed to protecting the integrity and security of the data handled by our applications. This Privacy Policy outlines how the FAMA Infinite Digital TV Player application ("the Application") collects, uses, and safeguards device and operational data when deployed on supported TV hardware.

1. Data Collection & Purpose

The Application operates as an enterprise digital signage player. To ensure reliable performance, maintain service availability, and manage hardware fleets across client environments, the Application automatically collects background operational, performance, and diagnostic telemetry via standard infrastructure services (including Firebase Analytics and Firestore).

We collect and process this data strictly for the following purposes:

Fleet Management & Provisioning: Identifying active devices, monitoring status, and delivering targeted content configurations to specific client screens.
System Health & Maintenance: Diagnosing hardware constraints, system crashes, and operational bottlenecks.
Service Analytics: Monitoring uptime, playback reliability, and overall application health.

2. Categories of Data Collected

A. Unique Identifiers

Device & Account Identifiers: Unique hardware/screen identifiers and associated CMS client account IDs used to pair physical displays with management dashboards.

B. System & Hardware Telemetry

Resource Utilization: Available storage capacity, RAM usage, and application footprint.
Thermal & Hardware State: Device operating temperature, thermal throttling indicators, and power/battery status (where applicable).
Network & Connectivity: Signal quality, network status, bandwidth utilization, and connection state changes.

C. Operational & Playback Logs

Media Execution: Content play, fail, complete, and loop events.
Sync & System State: Content download verification, synchronization status, and application foreground/background transitions.

3. Data Linkage & Third-Party Sharing

No Personal Data (PII): The Application does not collect personally identifiable information such as end-user names, email addresses, phone numbers, or billing details.
Device-Level Linkage: All telemetry is linked exclusively to the physical display unit and its assigned client account for operational administration.
Zero Commercial Sharing: FAMA does not sell, rent, license, or trade collected telemetry to data brokers, advertising networks, or third parties.
No Tracking or Ads: Collected data is never used for targeted advertising, retargeting, cross-app tracking, or consumer profiling.

4. Explicitly Excluded Data

To maintain strict operational boundary limits, the Application does not request access to or collect:

Location data (precise or coarse geographical location)
Personal contacts, address books, or user account credentials
Personal media files (photos, camera feeds, or local user media libraries)
Audio recordings or microphone inputs
Financial, health, or personal biometric data

5. Data Security & Retention

Security Measures: All telemetry transmitted between the Application and our backend infrastructure is encrypted in transit using industry-standard Transport Layer Security (TLS). Data stored in backend databases is protected using access control lists (ACLs) restricted to authorized engineering personnel.
Data Retention: Device health and playback data is retained for 90 days and then deleted.

6. Updates to This Policy

We may periodically update this Privacy Policy to reflect technical improvements, platform requirements, or regulatory updates. Any changes will be published on this page with a revised "Last Updated" date.