Managed Services
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Our Service Models
Onsite Services
Hands-on support at client locations.
Offshore Services
Remote management and monitoring of systems.
Ticket-Based Services
Pay-per-issue support, flexible and targeted.
Benefits Of Our Managed Services
Regular Training
Cost-Effective Service
Preventive Insights
Faster Turnaround Time (TAT)
Reduced Operational Disruptions
Skilled Technical Experts
End-User Support
Dedicated Account Managers
Rapid Spare Parts Availability
Dedicated Helpdesk Support
Onsite Services
The Integrated Partnership
For organizations where proximity and deep operational integration are non-negotiable, our Onsite Services establish a true partnership model. This is more than just support; it is a seamless extension of your own team, providing a high-touch, hands-on approach to managing your most critical systems. Select this model when your business requires an unwavering physical presence and collaborative expertise to drive continuous operational excellence and achieve high internal user satisfaction.
Professional On-Site Services
Dedicated FAMA Technologies Team to provide professional services on site.
Maintenance & Troubleshooting
Preventive maintenance & urgent troubleshooting to ensure smooth operations.
Training & Support
Training & support for staff to maximize efficiency and usage.
Offshore Services
The Proactive Reliability Engine
Step into a world of always-on operational security and performance with our Offshore Services. This model is engineered for the modern enterprise, transforming your IT from a reactive struggle into a strategic, predictable asset. We provide the comprehensive, vigilant oversight necessary to keep your systems running at peak efficiency, guaranteeing stability and minimizing risk while you focus solely on your core business objectives.
Remote Monitoring
Remote monitoring of systems to keep everything running smoothly.
Alerts & Diagnostics
Proactive alerts and diagnostics to prevent issues before they occur.
System Maintenance
Regular system updates & maintenance to ensure peak performance.
Ticket Based Services
Flexible, Expert Support On Demand
When agility and targeted expertise are your primary requirements, our Ticket-Based Services offer the perfect blend of high-quality support and financial flexibility. This model ensures you have access to certified professionals exactly when and where you need them, providing rapid, accountable resolution without the need for fixed resource commitments. It is the intelligent, cost-effective solution for securing expert assistance for occasional needs or specialized issues.
Flexible Support
Flexible, as-needed support for your convenience.
Issue Resolution
Issue logging and SLA-based resolution to ensure accountability.
Cost-Effective
Cost-effective for low-frequency support without compromising quality.
Frequently Asked Questions
Our proven onboarding methodology is designed for rapid, non-disruptive integration. The process typically takes 2 to 4 weeks, depending on the complexity of your environment, and includes comprehensive system audits and documentation.
Yes. We have deep expertise in the Retail and Hospitality sectors across the GCC. Our solutions and support engineers are trained to manage high-volume transactional systems (POS, Kiosks) and public-facing technology where uptime is mission-critical.
We offer flexible contracts tailored to your business needs, including standard 12, 24, and 36-month agreements. Our Ticket-Based service offers pay-as-you-go flexibility without long-term commitment.
You receive comprehensive monthly reports detailing system uptime, resolved incidents, performance trends, and strategic recommendations for continuous improvement. Our client portal provides real-time visibility into all active tickets and system status.
Absolutely. Our omnichannel AI workspace allows seamless communication across WhatsApp, Instagram, Messenger, SMS, email, webchat, voice, and more—preserving full context of customer interactions.
It offers real-time analytics, gamification, personalized learning (LMS), and compliance automation—helping businesses upskill their workforce, optimize operations, and generate actionable insights.
FAMA Technologies implements dynamic cloud security, secure API integrations, and encrypted communications to protect sensitive customer and business data at every touchpoint.
Yes. FAMA’s AI Self Checkout is designed to integrate seamlessly with existing POS systems and kiosks, minimizing downtime and accelerating deployment.
Our AI-powered Drive Thru, Self Checkout, and Voice Assistant solutions are deployed in cities like Riyadh, Jeddah, Dammam, Al Khobar, Neom, Tabuk, and also across Kuwait and Qatar.
