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AI Vision Solutions for Restaurant Management
Turn cameras into smart managers for your restaurant!
Pioneering Digital Transformation in Hospitality & Retail
FAMA Technologies, a subsidiary of FAMA Holding Group, leads smart retail and restaurant automation across the Middle East. Headquartered in Saudi Arabia, we specialize in AI-powered solutions, self-service tech, and digital customer experiences for QSR, hospitality, and retail sectors. With 30.87% YoY growth, our success is driven by innovation and deep industry insight.
Why Choose Us?
Market Leader
First and largest in Drive-Thru, Self-Ordering & AI Voice in the region.
Complete Digital Ecosystem
From Digital Signage to AI Automation for seamless operations.
Strong Regional Presence
60+ ITIL-certified experts across 11 offices in 6 countries.
Vision AI Benefits for Restaurants
Empowering restaurants with AI vision, for faster service, smarter decisions, and exceptional guest experiences!
Real-Time Queue Monitoring
Detect and manage long queues instantly to improve service speed.
Heatmaps & Footfall Analysis
Visualize guest movement to optimize layout and increase efficiency.
Smart Staff Performance Tracking
Monitor staff presence, productivity, and customer interaction quality.
Safety & Hygiene Compliance
Get alerts for missing uniforms, masks, or non-compliance in food prep areas.
Customer Behavior Insights
Understand visit frequency, group size, and engagement for better service.
Problems Faced by Restaurants
Restaurants struggle with following problems:
Occupancy Management
Track and control space usage efficiently to maximize performance.
Inefficient Staffing and Customer Service
Identify gaps in workforce allocation and improve guest satisfaction.
Order Accuracy and Speed of
Enhance accuracy and ensure faster service delivery every time.
Solution
Computer Vision (CV) helps to provide the following solutions
Measuring Speed of Service
Install cameras at all entry and exit points of the restaurant, as well as key areas such as the dining area, kitchen entrance, and delivery zones.
Occupancy Counting
Install cameras at all entry and exit points of the restaurant, as well as key areas such as the dining area, kitchen entrance, and delivery zones.
Drive-thru Vehicle ID, Counting, & Analysis
Use cameras to monitor the drive-thru queue and estimate wait times and generate alerts.
Computer Vision-Based Surveillance
Behind the Counter Operations
Smart Kitchen Monitoring
Install AI-enabled cameras to oversee food handling and preparation practices in real time.
Automated Hygiene Detection
Leverage image recognition to flag hygiene violations such as missing gloves, improper food contact, or cross-contamination risks.
Bottleneck & Workflow Alerts
Get real-time alerts on choke points in the food preparation line to speed up service and improve order accuracy.
Speed of Service
Monitor Order Areas
Place cameras at the counter, kitchen, and drive-thru to watch how orders move through the restaurant.
Track Key Times
AI can record the time when orders are placed, prepared, and delivered.
Workflow Analysis & Efficiency Boost
Analyze collected data to detect delays, improve staff allocation, and streamline kitchen and service workflows.
Occupancy Counting Module
Camera Setup at Key Locations
Place cameras at entrances, exits, dining areas, kitchen doors, and delivery zones.
Real-Time People Counting
Track how many people are inside the restaurant at any moment to improve the customer experience.
Predict Wait Times
Use data to estimate waiting times and help manage reservations or walk-ins more smoothly.
Drive-thru Vehicle ID, Counting, & Analysis Module
Monitor Drive-Thru Lines
Install cameras to watch the drive-thru and estimate how long customers are waiting.
License Plate Recognition
Identify vehicles and link them to their orders for better tracking and accuracy.
Instant Line Alerts
Get alerts when the line gets too long so staff can speed up service and reduce wait times.
How Vision AI Works From Dataset to Live Detection
The process begins by identifying the key features to detect, such as people, vehicles, or hygiene practices. A large image dataset is then collected and carefully labeled to train the AI system. Once trained, the system uses new or existing cameras to perform live detections — tracking real-time activity, spotting issues, and helping businesses make faster, smarter decisions.
Service Level Agreement
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Proven Centralized Technical Support Structure
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Excellent Reporting Structure For Apt Customer Satisfaction
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Our Desk Service Is Available Round The Clock
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We Offer Cost Effective, Value Driven Customized AMCs
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PMBOK Practices & Guidelines For Project Management
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Some Other Step Content
Perform Analytics
- The AI detects events in real time.
- The system analyzes the collected data.
- It uncovers patterns from the data.
- It measures performance based on the analysis.
- It generates actionable insights for businesses.
- These insights help improve business operations.
- The system helps reduce delays in processes.
- It enables businesses to make informed decisions.
Frequently Asked Questions
The AI On Go Drive Thru Solution by FAMA Technologies leverages Conversational Voice AI to streamline ordering, reduce wait times, and deliver hands-free, multilingual support in drive-thru environments across Saudi Arabia and the GCC.
FAMA’s AI Self Checkout system enables touch-free, voice-activated transactions, improving speed, hygiene, and customer satisfaction—especially in high-traffic areas like Riyadh, Jeddah, and Dammam.
Our Conversational Voice AI supports 96+ languages and dialects including Arabic, English, and Urdu, making it ideal for multilingual markets like Saudi Arabia, Kuwait, and Qatar.
Yes. FAMA’s AI Self Checkout and Drive Thru solutions are designed to be inclusive, offering voice-first interaction modes to assist users with visual or physical impairments.
Sodaclick is a leader in Conversational Voice AI. FAMA Technologies is the official partner for Sodaclick solutions in the Middle East, enabling us to deliver advanced voice-powered AI experiences for drive-thrus and kiosks.
Absolutely. Our omnichannel AI workspace allows seamless communication across WhatsApp, Instagram, Messenger, SMS, email, webchat, voice, and more—preserving full context of customer interactions.
It offers real-time analytics, gamification, personalized learning (LMS), and compliance automation—helping businesses upskill their workforce, optimize operations, and generate actionable insights.
FAMA Technologies implements dynamic cloud security, secure API integrations, and encrypted communications to protect sensitive customer and business data at every touchpoint.
Yes. FAMA’s AI Self Checkout is designed to integrate seamlessly with existing POS systems and kiosks, minimizing downtime and accelerating deployment.
Our AI-powered Drive Thru, Self Checkout, and Voice Assistant solutions are deployed in cities like Riyadh, Jeddah, Dammam, Al Khobar, Neom, Tabuk, and also across Kuwait and Qatar.
