The first-ever mechanical CCTV Camera was developed in Russia way back in 1927. The development was originally made for Soviet of Labor & Defense consisting of a manually operated scanning transmitting camera paired with wireless short wave transmitter and receiver with a resolution of mere hundred lines. Yet another CCTV camera system was incorporated by Siemens AG at the test stand for Nazi Germany in 1942 in order to observe the launch of V2 rockets. The technology finally reached America in 1949 when a closed-circuit camera system by the name Vericon was introduced for commercial purposes.

The earlier CCTV System involved constant surveillance as recording hadn’t been invented yet. It was only in the 1970s when VCR technology was introduced that it became easy to record and erase info while video surveillance became more common. Moving to current times, we have seen a big leap in terms of advancement and now the internet based systems are quite common.

Coming to types of CCTVs currently present in the market, the most common ones are:

1. Dome CCTV Cameras

2. Bullet CCTV Cameras

3. C-mount CCTV Cameras

4. PTZ Pan Tilt & Zoom Camera

5. Day/Night CCTV Cameras

6. Infrared / night vision CCTV Cameras

7. Wireless CCTV Cameras

8. High Definition (HD) CCTV Cameras


The camera gets its name after the dome-like casing it sits in which conceals the direction that the camera is pointing to. The CCTV is best suited for shops, restaurants, casinos, hotels and so on.


The cameras have a highly visible design and are good for watching long distances. Bullet cameras are mostly placed outdoors and have casings resistant o water, dust & dirt.


These are ideal for those who wish to change the field for vision. They come with detachable lenses making them well suited for monitoring varying distances. C-mount CCTV Cameras are ideal for watching a stretch of road and thus apt for utilities & logistics industries.


As the name says, the camera lens can move left, right or pan up, down or tilt as per the need. The security person is in total control.


They are designed to work optimally no matter how well lit the environment is and come with special sensing lenses. This is ideal for safeguarding commercial spaces but can be used at homes as well.


Designed to work efficiently in pitch black conditions, the cameras are mostly used by businesses for security reasons.


These cameras as the name suggests are wireless and hence make the installation easy and look tidier. They are perfect for a church, museums or homes.

High Definition (HD) CCTV CAMERAS

The camera delivers a stunning picture quality that delivers high clarity images. They can deliver images with resolution anywhere between 720 p to 4K. These are ideal for the environment where there is a high risk of theft.


Service Level Agreement is a solemn written commitment made by a service provider to a client for ensuring business sustainability by keeping various business functional aspects healthy and running.

There are 3 types of SLAs:

1. Service-based

2. Customer-based

3. Multilevel or Corporate-based


Service-based SLA is the one drafted for a specific service and can be directly made for a customer(s) or a business who wants to subcontract it for a group of its end customers.


This is specifically tailored made for a unique customer requirement. In an organization, this can be service offered to one or two departments only.


This is a holistic agreement that covers almost all the general issues relevant to the organization.


A well-defined service level agreement lays out a clear set of expectations agreed between the service provider & the client. The SLA works as a blueprint of services offered to guard the assets and reputation of an organization. Please find below a few reasons as to why an organization should undertake an SLA:

1. Defines Solid & Unambiguous Guidelines

A clearly defined SLA ensures both the parties are on the same page as far as the quality and standard of services go. This also enables measurement of performance against a number of guidelines mutually agreed upon while drafting the agreement thereby maximizing the efficiency.

2. Safeguards Business If All Obligations Aren’t Met

Since the failure of a service provider to meet all the set obligations in the agreement can bring about a possible monetary loss to business besides harming its reputation, the SLA can have a clause of monetarily compensating the business if such an event happens. Hence, the service provider also is fully alert and does all that can be to offer optimal services.

3.  Probable Win/Win Situation 

For a business, an SLA with a service provider comes with certain guarantees which if aren’t met result in monetary compensation. Hence, it’s somewhat a win/win situation for the client or the business.

To conclude, the Service Level Agreement is a great means to safeguard the company’s assets and at the same time have a great relationship with your service provider. A well-documented, thoroughly defined SLA is necessary to work all the expected obligations and ensure all the involved parties are on the same page!


Drive-Thru changed the very definition of customer service in F & B Industry and now is increasingly finding a foothold in Retail, especially Pharmacy, too. A typical Drive-Thru System is expected to optimize the monetization of a Drive-Thru lane while significantly enhancing the customer experience. However, there’s another crucial piece of analytical data that is often overlooked. This has to do with ensuring the Drive-Thru works efficiently & gets the best out of the staff. And yes I am talking about the Drive-Thru Timer.

The Drive-Thru Timer basically monitors the moment of a car through the lane, offering stage by stage details about a car’s journey. When connected with the cloud, it even allows the performance comparison of different Drive-Thru stores. The data extracted from Drive-Thru Timer thus paints a clearer picture of a Drive-Thru’s overall run-time right from the moment the car enters the Drive-Thru to the point it exists after the customer pays & receives the order.

Now, the solution comprises Drive-Thru Speaker, Customer Order Display, Audio System, Drive-Thru Timer & Cloud Management.  Drive-Thru stores use menu boards to educate customers on various choices of meals to select from. There has been an increased liking for the Digital versions over the traditional menu boards for a number of obvious reasons.

Firstly, Drive-Thru Digital Menu Board enables more appealing promotions and thus prompting a customer to either add more to the planned meal or try new offerings.

Secondly, the Digital Menu Board allows running multiple rich media ranging from static images to gifs to videos which is not exactly possible using traditional means.

A successful Drive-Thru implementation should allow the customers to be served in less than 3 minutes and FAMA Technologies ensures such standards are met in almost its Drive-Thru every project.

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A Restaurant is frequently visited by people and performs an unending chain of operations on a daily basis. The output it achieves is determined by a number of factors one of them being the POS Machine incorporated. The Restaurant Management Solution ensures restaurant functions optimally. A wrong choice can seriously impact the business as well as the customer experience. Here is what a capable Restaurant Management System is or can do:


A durable ergonomic Restaurant Point of Sale System provides the necessary robust body for longer survivability and prerogative of space independence. A compact POS terminal is always a pleasant sight for a customer.


An efficient POS can adapt to scale new heights of technology. It should support upgrades to become a better version of itself. 


An able Restaurant POS should uncomplicate the enduring task of multiple floor orders while maintaining a keen eye on the dwindling Inventory. It must enable the reduction of waiters on the floor and ensure the delivery of food to the respective tables is on time.


The speed of service is an indispensable architect of exhilarating customer experience. An apt restaurant management system fastens the order processing time and thus leads to quicker flipping of tables. A typical process involves swiftly managing table reservations, taking orders on the go, make menu recommendations, change order quantity, apply loyalty code, apply pre-authorization, adjust refunds and so on.


An effective Restaurant Management Solution should possess certain typical features to function as an optimal tool to handle a variety of Restaurant Operations. Important ones being:

Table Reservation System, Order Management, Inventory Management System, Payment Data, Employee Management, Permission & Access Control, Cloud-Based, Theft Control & Security.