SIGNIFICANCE OF UNIFIED COMMUNICATION SOLUTIONS

Businesses today have been evolving faster than ever. The way new technologies are being invented and incorporated, to make business operations efficient, is truly fascinating! The business world is becoming more comfortable with the idea of work from home and unified communication solutions are making this possible.

Unified Communication or UC defines how we connect different communication systems together and use them for collaboration. It thus ensures the smooth integration of a globally dispersed workforce.  It breaks down the barriers of distance and enables work no matter where your team is placed in the world.

The team accesses a secure system equipped with:

1. SMS & IM

2. Email

3. Voicemail

4. Scheduling Meetings

5. VOIP & Video Calling

6. Web Conferencing

7. Screen & Document Sharing

Now, Unified Communication comes with its gamut of benefits which can briefly be listed as under:

1. Greater Productivity

As the team can connect or stay connected irrespective of where they are.

2. Stronger Performance

Given employees can connect in an instant and thus resolve issues in a much quicker time.

3. Lower Costs

Businesses can shift away from a Capex model to an OpEx strategy with fewer initial expenses as UC operates on the cloud.

4. Better User Experience

Since employees can work from any place of their choice which gives them freedom of movement and hence better user experience.

The UC systems are rising in popularity year on year. The biggest trend propelling the adoption of UC is digital transformation (DX) and the emergence of the digital workforce. Now, the digital workforce centrally is based on the idea that people should have access to tools they need to perform irrespective of where they’re or what device they use. Combine this with the popular movement to cloud communications and agile methodologies, you get an environment primed for UC!

SLA – ITS TYPES & IMPORTANCE

Service Level Agreement is a solemn written commitment made by a service provider to a client for ensuring business sustainability by keeping various business functional aspects healthy and running.

There are 3 types of SLAs:

1. Service-based

2. Customer-based

3. Multilevel or Corporate-based

SERVICE-BASED SLA

Service-based SLA is the one drafted for a specific service and can be directly made for a customer(s) or a business who wants to subcontract it for a group of its end customers.

CUSTOMER-BASED SLA

This is specifically tailored made for a unique customer requirement. In an organization, this can be service offered to one or two departments only.

MULTILEVEL OR CORPORATE

This is a holistic agreement that covers almost all the general issues relevant to the organization.

WHY SLA IS CRUCIAL?

A well-defined service level agreement lays out a clear set of expectations agreed between the service provider & the client. The SLA works as a blueprint of services offered to guard the assets and reputation of an organization. Please find below a few reasons as to why an organization should undertake an SLA:

1. Defines Solid & Unambiguous Guidelines

A clearly defined SLA ensures both the parties are on the same page as far as the quality and standard of services go. This also enables measurement of performance against a number of guidelines mutually agreed upon while drafting the agreement thereby maximizing the efficiency.

2. Safeguards Business If All Obligations Aren’t Met

Since the failure of a service provider to meet all the set obligations in the agreement can bring about a possible monetary loss to business besides harming its reputation, the SLA can have a clause of monetarily compensating the business if such an event happens. Hence, the service provider also is fully alert and does all that can be to offer optimal services.

3.  Probable Win/Win Situation 

For a business, an SLA with a service provider comes with certain guarantees which if aren’t met result in monetary compensation. Hence, it’s somewhat a win/win situation for the client or the business.

To conclude, the Service Level Agreement is a great means to safeguard the company’s assets and at the same time have a great relationship with your service provider. A well-documented, thoroughly defined SLA is necessary to work all the expected obligations and ensure all the involved parties are on the same page!

DIGITAL SIGNAGE AND ITS APPLICATIONS

Digital Signage Solutions have revolutionized the way business presents itself to its audience and has been a leading force in Digital Transformation. The invention has been a great leap towards providing a brand with a platform to get maximum exposure and visibility. There is a spectrum of products that fall under the umbrella of Digital Signage, commonly known being Digital Menu Board, Video Wall, Indoor Digital Signage, Outdoor Digital Signage and so on.

Digital Signage Solutions are mostly used in Restaurants, Shopping Malls, Hospitality, Retail, Cinemas, Transport, and Education.

In Restaurants, The Digital Signage works in the form of a Digital Menu Board showcasing mainly the menu with different formats of promotions on a rotation basis.

In Shopping Malls, the Digital Signage is used as a directory or a map for facilitating informed navigation of the mall. Digital Signage as a wayfinding Kiosk with an interactive screen is replacing the traditional models at a fast pace and is being used for running various promotional activities as well.

In Hospitality, Digital Signage plays an important role as a virtual assistant offering information ranging from restaurants in a hotel to navigation details about a particular location within the premises.

In Retail say a supermarket, the digital signage as an interactive kiosk can help customers to find the information on various selling items including the location within the premises.

In cinemas, the digital signage takes the shape of a ticketing kiosk and has proved to be a great comforter to moviegoers who can avoid long queues and collect their tickets in a very short span of time.

 Similarly, the Transport sector is increasingly using Digital Signage as a wayfinding and promotional tool.

Finally, In Education, the Digital Signage can be used as a Digital Menu Board in cafeterias and as an informational & promotional tool inside schools or university campuses and so on.

Every Digital Signage solution consists of 2 basics architect elements – Hardware & Software. The Hardware mainly comprises HD screen which might be encased in a temperature & weatherproof casing as in Outdoor Digital Signage. Software must be scalable enough to adapt as per the need. The choice of both Hardware and Software determines the productivity of the solution. Hence, thorough research is absolutely crucial before zeroing in on one.

A QUICK OVERVIEW OF A DRIVE-THRU SOLUTION

Drive-Thru changed the very definition of customer service in F & B Industry and now is increasingly finding a foothold in Retail, especially Pharmacy, too. A typical Drive-Thru System is expected to optimize the monetization of a Drive-Thru lane while significantly enhancing the customer experience. However, there’s another crucial piece of analytical data that is often overlooked. This has to do with ensuring the Drive-Thru works efficiently & gets the best out of the staff. And yes I am talking about the Drive-Thru Timer.

The Drive-Thru Timer basically monitors the moment of a car through the lane, offering stage by stage details about a car’s journey. When connected with the cloud, it even allows the performance comparison of different Drive-Thru stores. The data extracted from Drive-Thru Timer thus paints a clearer picture of a Drive-Thru’s overall run-time right from the moment the car enters the Drive-Thru to the point it exists after the customer pays & receives the order.

Now, the solution comprises Drive-Thru Speaker, Customer Order Display, Audio System, Drive-Thru Timer & Cloud Management.  Drive-Thru stores use menu boards to educate customers on various choices of meals to select from. There has been an increased liking for the Digital versions over the traditional menu boards for a number of obvious reasons.

Firstly, Drive-Thru Digital Menu Board enables more appealing promotions and thus prompting a customer to either add more to the planned meal or try new offerings.

Secondly, the Digital Menu Board allows running multiple rich media ranging from static images to gifs to videos which is not exactly possible using traditional means.

A successful Drive-Thru implementation should allow the customers to be served in less than 3 minutes and FAMA Technologies ensures such standards are met in almost its Drive-Thru every project.

To know more click – https://www.famatechnologies.com/drive-thru.html

HUNTING RIGHT RESTAURANT POS SOLUTION

A Restaurant is frequently visited by people and performs an unending chain of operations on a daily basis. The output it achieves is determined by a number of factors one of them being the POS Machine incorporated. The Restaurant Management Solution ensures restaurant functions optimally. A wrong choice can seriously impact the business as well as the customer experience. Here is what a capable Restaurant Management System is or can do:

COMPACT & DURABLE

A durable ergonomic Restaurant Point of Sale System provides the necessary robust body for longer survivability and prerogative of space independence. A compact POS terminal is always a pleasant sight for a customer.

ADAPTABLE & SCALABLE

An efficient POS can adapt to scale new heights of technology. It should support upgrades to become a better version of itself. 

SIMPLIFIES THE COMPLEX

An able Restaurant POS should uncomplicate the enduring task of multiple floor orders while maintaining a keen eye on the dwindling Inventory. It must enable the reduction of waiters on the floor and ensure the delivery of food to the respective tables is on time.

SPEEDS UP OPERATIONS

The speed of service is an indispensable architect of exhilarating customer experience. An apt restaurant management system fastens the order processing time and thus leads to quicker flipping of tables. A typical process involves swiftly managing table reservations, taking orders on the go, make menu recommendations, change order quantity, apply loyalty code, apply pre-authorization, adjust refunds and so on.

FEW MUST HAVE FEATURES

An effective Restaurant Management Solution should possess certain typical features to function as an optimal tool to handle a variety of Restaurant Operations. Important ones being:

Table Reservation System, Order Management, Inventory Management System, Payment Data, Employee Management, Permission & Access Control, Cloud-Based, Theft Control & Security.