AN IDEAL FOOTFALL INTELLIGENCE SOLUTION

Brick and Mortar business has its own set of prerogatives over online business. But there are certain areas where it significantly falls behind. One of them being the ability to measure the footfall or traffic to a store or an outlet especially supermarkets or retail stores. Online businesses have ways to gauge the traffic coming to the website, deriving business intelligence and accordingly making decisions. But does a brick & mortar business like a supermarket have means to measure their footfall and use it in the same way. The answer is YES or Footfall Intelligence Solution!

Footfall Intelligence enables a brick and mortar business to count its footfall and derive a variety of business intelligence. The best shall provide the following:

1. Best in Class Technology

2. Consistent Data

3. Data Intelligence

4. Quality Service

Best in Class Technology

Effective, error-free technology is a must for the success of a people counting system. The information derived is crucial for making important strategic & operational decisions. Thus, one must go with a solution provider with extensive clientele and proven examples.

Consistent Data

Consistency and uniqueness of data are necessary for ensuring it can be used in a meaningful way. Look for a solution provider who daily checks the data for discrepancies, thus transmitting high-quality unique data only.

Data Intelligence

Now comes the way data get churned to become fathomable & useful. The solution must come with an extensive dashboard enabling all kinds of quantitative and qualitative measurements say footfall quantity, red-zones and so on in the form of extensive reports. The reports' interpretation should thus lead to better store optimization or staff performance or an overall increase in ROI.

Quality Service

This is equally important to guarantee the continuous functionality and optimal health of the solution. Choose a solution provider that offers a comprehensive Service level agreement.

To conclude, this is the age of Big Data. Today data is being used in retail to enhance the customer’s shopping experience and strategically place the products that maximize the sales. Footfall Intelligence Solution thus is critical for gather data and interpreting it in a meaningful intelligent way.  

SIGNIFICANCE OF UNIFIED COMMUNICATION SOLUTIONS

Businesses today have been evolving faster than ever. The way new technologies are being invented and incorporated, to make business operations efficient, is truly fascinating! The business world is becoming more comfortable with the idea of work from home and unified communication solutions are making this possible.

Unified Communication or UC defines how we connect different communication systems together and use them for collaboration. It thus ensures the smooth integration of a globally dispersed workforce.  It breaks down the barriers of distance and enables work no matter where your team is placed in the world.

The team accesses a secure system equipped with:

1. SMS & IM

2. Email

3. Voicemail

4. Scheduling Meetings

5. VOIP & Video Calling

6. Web Conferencing

7. Screen & Document Sharing

Now, Unified Communication comes with its gamut of benefits which can briefly be listed as under:

1. Greater Productivity

As the team can connect or stay connected irrespective of where they are.

2. Stronger Performance

Given employees can connect in an instant and thus resolve issues in a much quicker time.

3. Lower Costs

Businesses can shift away from a Capex model to an OpEx strategy with fewer initial expenses as UC operates on the cloud.

4. Better User Experience

Since employees can work from any place of their choice which gives them freedom of movement and hence better user experience.

The UC systems are rising in popularity year on year. The biggest trend propelling the adoption of UC is digital transformation (DX) and the emergence of the digital workforce. Now, the digital workforce centrally is based on the idea that people should have access to tools they need to perform irrespective of where they’re or what device they use. Combine this with the popular movement to cloud communications and agile methodologies, you get an environment primed for UC!

KITCHEN DISPLAY SYSTEM & ITS SIGNIFICANCE

Kitchen Display System (KDS) is a revolutionary product that has paved a digital way to communicate directly with a restaurant’s Kitchen section replacing the handwritten or printed ticket orders. The KDS connects with the point of sale machine only if it’s compatible with it. And the choice of KDS generally depends on the choice of POS used.

The best is the one that integrates seamlessly with the front of house management, comes with flexible hardware options, conveniently sends guest orders directly to the kitchen, provides coursing & timing and such information that makes kitchen operations more efficient.

KDS is a must-have product for any restaurant to stay up to speed with the growing demands of customers. It makes the life of the head chef way easier and allows the focus to be shifted onto what’s the most important activity in the restaurant i.e. cooking delicious meals.

Coming to the basic features of KDS, it shall possess the following:

1. Meal Coursing / Coursing Manager

This simply involves sending different items of a course together at once for preparation and the coursing manager overlooks this. You can set certain rules to display items of a meal and thus determine the chronology of delivering them to the customer. This can ensure all parts of a meal are served fresh.

2. Meal Pacing

This has to do with delivering the entire meal hot and fresh. So, accordingly different parts of a meal are timed or paced. Each cooking station is thus notified to prepare its part of the meal to ensure the meal is served fresh.

3. Cook Times

This signifies when a particular part of the meal needs to be cooked. The aim is to prepare food with long and short cook time in such a way that the entire meal is served once or follows a proper hierarchy.

4. Recipes / Ingredients

This is for staff to double-check recipes, preparation procedures and maintain quality control.

5. Routing Capabilities

The purpose is to move the food to correct relevant destinations say grill, pantry, fryer and so on.

Speaking of benefits of KDS, few are as under:

1. Environment-Friendly

 Since it’s paperless.

2. Amplifies Efficiency

Orders are immediately sent to the kitchen and prepared in a much-organized manner which exponentially enhances the overall efficiency.

3. Order Tracking

Monitor the order cycle and use color code to imply if the part of an order is on time, running late, being prepared and so on.

4. Reduce Cost

The saving through KDS is visible only after a bit of time. However, the saving is immediate as far as order accuracy goes.

5. Business Intelligence

One can derive valuable data that can be used to further improve overall kitchen operations.

6. Integrated Online Ordering

The order received online directly appear on a KDS and doesn’t require the staff to intervene to reenter it into the POS system.

SLA – ITS TYPES & IMPORTANCE

Service Level Agreement is a solemn written commitment made by a service provider to a client for ensuring business sustainability by keeping various business functional aspects healthy and running.

There are 3 types of SLAs:

1. Service-based

2. Customer-based

3. Multilevel or Corporate-based

SERVICE-BASED SLA

Service-based SLA is the one drafted for a specific service and can be directly made for a customer(s) or a business who wants to subcontract it for a group of its end customers.

CUSTOMER-BASED SLA

This is specifically tailored made for a unique customer requirement. In an organization, this can be service offered to one or two departments only.

MULTILEVEL OR CORPORATE

This is a holistic agreement that covers almost all the general issues relevant to the organization.

WHY SLA IS CRUCIAL?

A well-defined service level agreement lays out a clear set of expectations agreed between the service provider & the client. The SLA works as a blueprint of services offered to guard the assets and reputation of an organization. Please find below a few reasons as to why an organization should undertake an SLA:

1. Defines Solid & Unambiguous Guidelines

A clearly defined SLA ensures both the parties are on the same page as far as the quality and standard of services go. This also enables measurement of performance against a number of guidelines mutually agreed upon while drafting the agreement thereby maximizing the efficiency.

2. Safeguards Business If All Obligations Aren’t Met

Since the failure of a service provider to meet all the set obligations in the agreement can bring about a possible monetary loss to business besides harming its reputation, the SLA can have a clause of monetarily compensating the business if such an event happens. Hence, the service provider also is fully alert and does all that can be to offer optimal services.

3.  Probable Win/Win Situation 

For a business, an SLA with a service provider comes with certain guarantees which if aren’t met result in monetary compensation. Hence, it’s somewhat a win/win situation for the client or the business.

To conclude, the Service Level Agreement is a great means to safeguard the company’s assets and at the same time have a great relationship with your service provider. A well-documented, thoroughly defined SLA is necessary to work all the expected obligations and ensure all the involved parties are on the same page!

SOLID IT INFRASTRUCTURE IS KEY TO A SUCCESSFUL BUSINESS

Information Technology Infrastructure is basically a set of Information technology components that forms the basis of IT as a service. Though it typically comprises of physical components such as computer and networking hardware, different shades of software and network components come under this umbrella.

The ultimate aim of a solid IT Infrastructure is to ensure smooth business functioning & sustainability. With the kind of technological upheaval we are witnessing, the IT specialists in various industries are paying special attention to the scalability of the IT infrastructure in place. Say if we talk about Data Centers, more organizations are moving to cloud from physical ones as it’s easier to manage and scale.

Coming to the components of IT Infrastructure, the primary ones are the physical systems such as hardware, storage, any routers or switches, network, software and so on. Then there’s a need for IT Infrastructure Security to keep the network and its components secure for maintaining the sustainability of the organizational system.  

Speaking of the future, here are a few ways of making the company IT infrastructure future-ready:

1. Move To Cloud

 A hybrid cloud is an option that has the best of both the worlds and the transition shall further facilitate the team collaboration and encourage agile development. The movement to the cloud also enables the prospects of scalability and business expansion.

2. Prepare For AI

AI is the topic of obsession in the technological world currently and increasing number of organizations are taking advantage of Deep learning, Machine learning & AI to bring added business value.

3. Deriving Useful Insights From Data

A business that harnesses the power of Data always has a competitive advantage. A spectrum of storage portfolio certainly assists in distilling the data and helps gather actionable insight from it.

4. Rethink Your Storage Options

Storage is more than having big external hard disks. It has to do more with reading the data that one acquires from it and then uses it for optimization. One can contemplate on multiple options and choose based on the nature of business. A company can go with a solo solution or mix of Flash Storage, Software-Defined Storage, Hybrid Storage, and Tape Storage.

5. Secure Your Valuable Data

This is important and encrypting the data is the way forward to ensure security and protection.